Experience

Accenture | the Dock, Global Center for Innovation

Product-UX & Service Design Director

2021 - present

Systems Design Capability Lead (Dual Role)

2019 - 2021

Leading Systems Thinking Capability: Implemented systems thinking methodologies that expanded the scope and impact of human-centered design practices.

Global Systems Thinking Lead: Directed global systems design initiatives, setting benchmarks and elevating standards across Fjord studios worldwide.

Capability Development / Training Strategy Lead: Created a comprehensive methodology library to standardize and scale systems thinking practices across 7 studios.

Global Systems Design Community Creation: Established and led a thriving global community to drive knowledge exchange and capability building.

Product & Service Design Lead (Dual Role)

2018 - 2021

Team Leadership: Managed cross-functional teams to deliver complex, end-to-end design projects with measurable impact.

Project Design Lead: Directed global design projects, ensuring alignment with strategic goals and delivering exceptional user experiences.

End-to-End Design Projects: Delivered design solutions from user research through prototyping to full implementation.

User Research: Conducted in-depth qualitative and quantitative user research to inform design strategies and drive innovation.

Key Achievements: One of my key projects— AI-driven Identity and Access Management tool—has been acquired by Ping Identity (ForgeRock), a leading access management software company, for integration with their enterprise client solutions. The solution provides 60% in access requests, revocations, and certifications

Guest Lecturer, Speaker

2017 - present

Accenture|Fjord Design Agency

Senior Product & Service Designer

2015 - 2018

Kale Group

Product Manager

2012 - 2014

Studio Giovanni Levanti

Product Designer

2008 - 2009

Education

Politecnico di Milano

2009 - 2011, MSc in Product Service Systems Design

Domus Academy

2006 - 2007, Master in Product Design

Bilkent University

2001 - 2005, BS in Business Administration & Management

Expertise

Product design · Service design · UI/UX · Design strategy · Product strategy · Systems design · Innovation strategy · Rapid prototying · Design research · Business design

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